Broadband Service Loss
Total loss of a fixed broadband or landline service where an eligible provider's automatic compensation scheme applies.
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Consumer Rights Compensation Calculators
Explore free UK consumer rights calculators for broadband outages, delayed repairs, missed appointments, faulty goods, price reductions and faulty vehicle refunds. Understand the relevant consumer protection rules, statutory remedies and calculation methods before reviewing an estimate.
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Consumer Protection Topics
Common Consumer Complaints and Refund Issues
Consumer protection rules cover a range of issues involving goods and services. The available remedy depends on the product, the problem and applicable law.
Missed Engineer Appointments
Qualifying missed or late-cancelled appointments under participating providers' compensation arrangements.
Faulty Goods
Products that fail to meet relevant quality, description or fitness requirements.
Price Reductions
Appropriate reductions where a consumer has a legal entitlement under relevant goods or service rules.
Faulty Vehicles
Car refunds and repairs involving a purchase from a trader, with rules that can differ by remedy and timing.
Interest on Consumer Claims
Interest calculations where a specific legal or agreed basis for interest exists.
Understanding Consumer Remedies
How Are Consumer Refunds and Compensation Calculated?
Some consumer remedies follow fixed scheme rates, while others depend on the purchase price, contract, nature of the problem and statutory requirements.
Refunds and Price Reductions
A qualifying consumer may be entitled to a refund or price reduction. The amount depends on the relevant remedy and can be affected by specific legal adjustments.
- Original purchase price
- Refunds already received
- Applicable rejection rights
- Repair or replacement history
- Any lawful deduction for use
Automatic Service Compensation
Participating broadband and landline providers follow Ofcom's automatic compensation scheme for specified service failures and appointments.
- Eligible repair delay days
- Missed appointments
- Delayed activation days
- Rates applicable to the event
- Scheme exclusions and conditions
Important:
Consumer refunds, broadband
compensation and statutory
interest are different remedies.
A calculation does not itself
prove entitlement. Each
calculator must explain
the relevant conditions.
Ofcom Automatic Compensation
Broadband Compensation Rates in the UK
Ofcom's automatic compensation scheme covers specified fixed broadband and landline problems with participating providers. These published rates apply from 1 April 2026.
Delayed Repair — Per Day
For eligible delays after the applicable initial repair period following a total loss of service.
Missed Appointment
Per qualifying missed engineer appointment or qualifying late cancellation.
Delayed Start — Per Day
For eligible calendar days when a new service starts after the agreed activation date.
Rate reference:
Effective 1 April 2026.
Amounts are updated periodically.
Not every provider or fault
qualifies. For service-loss
compensation, a customer
normally needs to report the
complete loss of service first.
The applicable waiting period
and scheme exclusions matter.
Broadband Compensation Calculator →
Consumer Rights Act 2015
Your Rights When Goods Are Faulty
The Consumer Rights Act 2015 provides important remedies when goods bought from a trader fail to conform to the contract. These rights may involve rejection, repair, replacement or a price reduction.
Short-Term Right to Reject
For qualifying faulty goods, the short-term right to reject generally lasts 30 days, with statutory rules governing when that period starts. Certain perishable goods can have a shorter period.
Repair or Replacement
Depending on the situation, consumers may have the right to require repair or replacement. The trader must generally provide the remedy within a reasonable time and without significant inconvenience, subject to the Act.
Final Right to Reject
Where the relevant statutory conditions are met, a consumer may move to a price reduction or final rejection. A lawful deduction for use may apply to some final refunds.
Price Reduction
The amount of a price reduction should be appropriate to the circumstances. It can sometimes equal the full price, but no universal percentage applies to every faulty product.
Vehicle Consumer Rights
Faulty Car Refunds and Vehicle Rejection Rights
Vehicles bought from a trader can be covered by the Consumer Rights Act 2015. The available remedy depends on the condition of the vehicle, when the problem appeared and the steps already taken.
First 30 Days
A qualifying fault may allow the buyer to exercise the short-term right to reject within the statutory period. The right is not unconditional and evidence of the problem may be needed.
Repair and Replacement
Following the relevant short-term period, repair or replacement rights may apply. If the legal conditions for final rejection are satisfied, a refund may be available.
Deductions for Vehicle Use
Under the relevant final rejection rules, a reasonable deduction for vehicle use can sometimes affect the refund. This is different from the treatment of many other consumer goods.
Finance Agreements
A vehicle purchased under PCP or hire purchase may involve additional contractual and finance considerations. A refund calculator must not ignore the finance arrangement or assume that every buyer receives the entire purchase price directly in cash.
Faulty Vehicle Refund Calculator →
Key Factors
What Can Affect a Consumer Refund or Compensation Amount?
The correct calculation depends on the product, service problem and legal basis of the remedy.
01
Type of Product
Goods, vehicles, broadband services or other purchases.
02
Purchase or Fault Date
Relevant dates for rights, rates and remedy eligibility.
03
Amount Paid
The original amount, payments and any previous refunds.
04
Nature of the Problem
Whether the issue qualifies under the applicable remedy.
05
Repair or Usage
Repair history, replacement steps and lawful adjustments.
06
Legal or Scheme Rules
Statutory eligibility, Ofcom scheme terms and other conditions.
How It Works
How to Use Our Consumer Rights Calculators
Choose a relevant tool, enter appropriate figures and review its methodology.
Choose Your Calculator
Select broadband compensation, a faulty goods refund or another consumer calculation.
Enter Relevant Details
Provide the requested prices, dates, days, expenses or other relevant information.
Review Your Results
Check the amount, calculation method, conditions, limitations and official sources.
Consumer Complaints
Consumer Complaints, Refund Disputes and Interest
When a consumer experiences a faulty product or service problem, the next step often depends on the seller, contract and applicable consumer protection rights.
Contacting the Trader
Consumers can explain the problem to the responsible trader and provide relevant purchase information. Keeping correspondence and proof of purchase is useful.
Broadband Complaints
Customers should contact their provider about qualifying outages or compensation concerns. Eligible unresolved complaints may be considered by an Ofcom-approved alternative dispute resolution scheme.
Consumer Statutory Interest
Interest is not automatically payable on every consumer refund. Where a judgment, statute or another relevant legal basis provides for interest, the applicable rate and calculation period must be identified.
Financial Services Complaints
Credit agreement disputes, finance-related redress and certain lending issues may involve separate financial services rules. These topics are covered in our Financial Mis-Selling category.
Related Resources
Explore Related Compensation Calculator Categories
Explore financial, travel and insurance calculation resources for other issues.
Frequently Asked Questions
Consumer Rights Compensation FAQs
Common questions about consumer refunds, faulty goods and automatic broadband compensation.
How much broadband compensation can I receive in 2026?
Ofcom's rates from 1 April 2026 are £10.34 per eligible delayed-repair day, £32.31 per qualifying missed appointment and £6.46 per eligible delayed activation day. The participating provider and scheme conditions must be checked.
Do all broadband providers pay automatic compensation?
No. The automatic compensation scheme applies to providers that have signed up. Check Ofcom's current list and relevant service conditions.
When can I get a refund for faulty goods?
Under the Consumer Rights Act 2015, qualifying faulty goods may give rise to rejection, repair, replacement or price reduction rights. The remedy depends on timing and statutory conditions.
Is the faulty goods refund period always 30 days?
No. The 30-day period normally concerns the short-term right to reject. Other remedies may remain available after that period.
Can I receive a price reduction instead of a refund?
In qualifying circumstances, a consumer may be entitled to an appropriate price reduction under the relevant statutory rules.
Can I reject a faulty used car bought from a dealer?
Consumer rights may apply to a used vehicle purchased from a trader. The available remedy depends on the fault, evidence, timing and applicable legal provisions.
Is there a deduction for use on a faulty vehicle refund?
A deduction for use can sometimes apply when a vehicle is rejected under the final right to reject. There is no single statutory mileage deduction rate.
Does every faulty product qualify for compensation?
Not necessarily. A consumer may have statutory remedies where goods do not meet applicable standards, but additional compensation is not automatic.
Can statutory interest be added to every refund?
No. Interest requires a relevant legal, contractual or judicial basis. Rates and dates can differ.
Are consumer rights calculators legally binding?
No. Calculators provide informational results. They cannot establish every legal requirement, determine a dispute outcome or guarantee a payment.
Official UK Consumer Rights Resources
These sources explain the Consumer Rights Act, Ofcom compensation rates and relevant rights when goods or services do not meet expectations.